Tailored SLA Packages for Comprehensive Support (SLA)

An SLA is a formal agreement that defines the level of service you can expect from us – including response times, support hours and maintenance schedules - tailored to meet your specific needs.

We offer a range of Service Level Agreements to give you peace of mind and ensure your systems continue to perform at their best.

Our SLAs are categorised into 3 tiers — Gold, Platinum & Diamond — to offer flexibility & meet different client needs. Each tier includes varying levels of support, response times, and additional benefits.

Contact Us to discuss how a bespoke SLA can help you.

Service Scope.

Roche AV Pro provide a comprehensive support and maintenance service covering:

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Fault Responses: Device/system failure or damage response.

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Proactive Maintenance: Regular inspections and performance checks.

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Repair & Replacement: Equipment repairs under warranty or quoted repairs for damage.

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Support Hours:
09:00 – 17:00 GMT Monday to Friday

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Dedicated Support Line:
A specific support contact number for immediate assistance.

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All services:
follow our Bronze, Silver, and Gold SLA packages to provide tailored support

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Get Peace of Mind with an SLA

We can create a bespoke Service Level Agreement to suit your exact requirements, covering all aspects and KPIs including:

Proactive Maintenance

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Response to Faults and Damage

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Quotation for Repairs and Repair Timeframe

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System Monitoring

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After-hours assistance

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Enhanced reporting and support

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Industry Recognition

Supporting Every Solution We Deliver

Managed Services can be provided alongside every Roche solution, including:

Education AV systems

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Microsoft Teams Rooms

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Boardrooms & Meeting Spaces

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System Monitoring

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LED Walls

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Smart Campus deployments

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Corporate AV systems

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Whether we've designed and installed your solution or you're looking for support with an existing AV estate, our team can provide a tailored Service Level Agreement to meet your operational requirements.

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Let’s Discuss your SLA Requirements

Get in touch - Lets put together a bespoke Service Level Agreement that meets your organisations exact requirements and KPIs.

Your Vision. Our Challenge.

Contact Us